CritiCall Test

What should you do if a caller is upset and asking for a supervisor?

Transfer the call immediately to the supervisor without asking any questions. Listen to the caller, empathize, and inform them that you will escalate the issue. Tell the caller that the supervisor is unavailable. Ignore the request and continue with the call.

Correct Answer:

Listen to the caller, empathize, and inform them that you will escalate the issue.

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