USPS Postal Exam 477 Practice Questions - USPS Postal Exam 477 - Virtual Entry Assessment For Customer Service Clerk (Sales Services Distribution Associate) Exam

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A customer asks you to ship a package she says contains 'just some old electronics — including some lithium batteries.' What should you do?

Accept it without further questions Ask follow-up questions about whether the batteries are installed in the device or shipped loose, and apply the correct lithium-battery shipping rules Refuse all packages with batteries Tell her batteries are fine but charge an extra fee you make up on the spot

Correct Answer:

Ask follow-up questions about whether the batteries are installed in the device or shipped loose, and apply the correct lithium-battery shipping rules

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