Alaska Customer Service Practice Test

Can you earn miles with an EXST?

No, EXST does not earn miles. Yes, call in to CS after flight is completed. Only on international flights. It depends on the fare type.

Correct Answer:

Yes, call in to CS after flight is completed.

Explanation:

Some fares don’t automatically post mileage credit, so you can still earn miles by requesting retroactive credit after you fly. For an EXST fare, the way to get those miles is to contact Customer Service after your flight and have them manually post the credit if you’re eligible. When you reach out, have your Mileage Plan number, the flight details (airline, flight number, date), the ticket or e-ticket number, and the passenger name ready so CS can verify and attach the miles to your account. This approach explains why you can still earn miles even when the ticket type doesn’t auto-post them, and it’s the official path to ensure you receive credit if you qualify.

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