CHL - Certified Healthcare Leader Exam

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A Certified Healthcare Leader is tasked with implementing a new, evidence-based infection control protocol across all clinical departments. To foster buy-in and minimize disruption, the leader decides to first implement the protocol in a single, well-supported unit to demonstrate its effectiveness. This strategy aligns with which of Kotter's 8 steps?

Develop a change vision and strategy. Communicate for understanding and buy-in. Create short-term wins. Create a new culture.

Correct Answer:

Create short-term wins.

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