ICF Credentialing Exam (PCC MCC) Practice Questions - ICF Credentialing Exam (Professional Certified Coach Master Certified Coach) Exam

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An HR sponsor calls the coach two weeks into an engagement and asks for a verbal summary of 'how the coachee is doing and what they are working on.' The original coaching agreement specified that only attendance and high-level themes (with the client's express consent) would be reported. What is the BEST action?

Provide a brief verbal summary because the sponsor is paying and clearly has a legitimate interest. Decline to share specifics, remind the sponsor of the confidentiality terms in the original agreement, and offer to facilitate a three-way conversation with the client present if richer reporting is needed. Tell the sponsor the client is doing well and leave it at that to keep both parties happy. Share the themes without naming specific examples, as that is technically not a confidentiality breach.

Correct Answer:

Decline to share specifics, remind the sponsor of the confidentiality terms in the original agreement, and offer to facilitate a three-way conversation with the client present if richer reporting is needed.

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