EMD Certification Exam (IAED NAED)

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An EMD receives a call from a frantic person who screams, "My husband can't breathe! He's turning blue!" before the line goes silent. The system shows the address but no callback number. What is the EMD's most critical first action?

Wait for the caller to call back with more information. Dispatch a basic life support (BLS) unit and attempt to call back. Dispatch the highest level of care available based on the initial chief complaint. Notify the supervisor of a disconnected call before taking further action.

Correct Answer:

Dispatch the highest level of care available based on the initial chief complaint.

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