Salesforce Agentforce Specialist Practice Questions - Salesforce Certified Agentforce Specialist Exam

An Agentforce agent needs to answer order-status questions and trigger a refund-request workflow. Which design is best?

Give the agent grounded information plus an action for the refund workflow Let the model improvise refund decisions from its training data Store the workflow steps only in the welcome message Avoid actions because agents should never call automation

Correct Answer:

Give the agent grounded information plus an action for the refund workflow

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