Zendesk Support Administrator Expert Practice Questions - Zendesk Support Administrator Expert Certification Exam

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An admin wants a rule that immediately emails a customer 'We've received your request' the moment a new ticket is created through any channel. Which Zendesk business rule type should be used?

A trigger, because triggers run on ticket create and update events An automation, because automations fire on ticket creation A view, because views display newly created tickets An SLA policy, because SLAs measure first reply time

Correct Answer:

A trigger, because triggers run on ticket create and update events

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