Zendesk Support Administrator Expert Practice Questions - Zendesk Support Administrator Expert Certification Exam

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An admin needs a rule that sends a reminder email to the requester if a ticket has been in Pending status for more than 48 hours. Which configuration is correct?

A trigger with condition 'Hours since pending greater than 48' A macro that agents apply after two days An automation with a condition referencing hours since the status became Pending An SLA policy with a Pending reply target

Correct Answer:

An automation with a condition referencing hours since the status became Pending

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