Freshdesk Product Expert For Admins Practice Questions - Freshdesk Product Expert Certification For Admins (Freshworks University) Exam

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An admin needs a rule that fires whenever an agent changes a ticket's priority to Urgent at any point in its lifecycle, regardless of when the ticket was created. Which automation should be used?

Observer (ticket updates) Dispatch'r (ticket creation) Supervisor (time triggers) SLA policy escalation

Correct Answer:

Observer (ticket updates)

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