CHL - Certified Healthcare Leader Exam

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According to Kotter's 8-Step Change Model, which of the following is a critical first step a healthcare leader must take when initiating a significant organizational change?

Forming a powerful guiding coalition of stakeholders. Creating a detailed project plan with a strict timeline. Establishing a sense of urgency around the need for change. Anchoring the new changes in the organization's culture.

Correct Answer:

Establishing a sense of urgency around the need for change.

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