ServiceNow CIS-ITSM Practice Questions - ServiceNow CIS-ITSM Implementation Specialist Exam

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A widespread outage requires networking, identity, and messaging teams to work in parallel while leadership wants one communication hub. What is the best record design?

One major incident with child incidents for the specialist teams Three unrelated major incidents, one for each resolver group One problem record with no incident records One catalog request with fulfillment tasks

Correct Answer:

One major incident with child incidents for the specialist teams

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