FireTEAM Firefighter Exam

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During an emergency response, a community member becomes panicked and starts yelling at the team. How should you handle this situation?

Ignore the person and focus on the task at hand. Calmly reassure the person and explain what you and your team are doing to help. Ask the person to step aside and avoid interfering with your work. Inform your team leader and let them handle the situation.

Correct Answer:

Calmly reassure the person and explain what you and your team are doing to help.

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