Salesforce Advanced Field Service AP Practice Questions - Salesforce Advanced Field Service Accredited Professional (AP-209) Exam

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A technician is certified to repair HVAC units but should only receive jobs that need that certification. Which configuration ensures the scheduler matches them only to appropriate work?

Add a Skill to the resource and require a matching Skill on the work type or service appointment Add the technician to a crew Create a Resource Absence for non-HVAC work Set a higher Capacity on the resource

Correct Answer:

Add a Skill to the resource and require a matching Skill on the work type or service appointment

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