CSPM Practice Questions - CBSPD Certified Sterile Processing Manager Exam

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A sterile processing manager notices that two technicians have been arguing repeatedly during shift handoffs. What is the most appropriate first step?

Issue written warnings to both technicians immediately Meet with each technician privately to understand the underlying issues Reassign one of them to a different shift permanently Ignore it because peer conflicts typically resolve themselves

Correct Answer:

Meet with each technician privately to understand the underlying issues

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