Contact Center AP Practice Questions - Salesforce Contact Center Accredited Professional (AP-226) Exam

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A stakeholder says, 'Customers should never wait more than two minutes for a chat to be answered.' How should a consultant treat this statement during discovery?

As a service-level requirement that informs routing and capacity design As a reason to disable Omni-Channel As a request to build a custom Apex class As an out-of-scope item to ignore

Correct Answer:

As a service-level requirement that informs routing and capacity design

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