Skills For English C1 Practice Questions - Skills For English SELT C1 (Secure English Language Test) Exam

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An advertising executive explains: 'People don't really buy products. You want clean hands, so you need soap — what you actually buy is the benefit.' Using the drill example, he says a customer 'is really buying a hole.' What point is he making?
Correct Answer:
Customers buy the benefit a product delivers, not the product itself

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