Sophos Firewall Technician (FT80) Practice Questions - Sophos Certified Technician - Sophos Firewall (FT80) Exam

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A Sophos Firewall technician is following the structured troubleshooting methodology. Which step comes FIRST when a customer reports an issue?

Apply the most likely fix and observe the result Identify and clearly define the problem, including scope and impact Open a Sophos Support case and upload an SDU log Roll back to the last working firmware version

Correct Answer:

Identify and clearly define the problem, including scope and impact

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