CII IF9 Practice Questions - CII IF9 Customer Service In Insurance Exam

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A service level agreement (SLA) between an insurer and a corporate client states that all claim acknowledgements will be sent within two working days. The main purpose of this SLA is to:

Set a measurable, agreed standard of service Replace the insurance policy wording Remove the firm's regulatory duties Guarantee every claim is paid

Correct Answer:

Set a measurable, agreed standard of service

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