CRSA RSA Exam Practice Questions - Certified Retail Sales Associate (CRSA RSA) Exam

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A sales associate arrives for a shift wearing wrinkled clothes and strong cologne that several customers notice. The most professional response is to:

Ignore appearance standards because sales results matter more than grooming Wear whatever is comfortable as long as name tags are visible Follow the store dress and grooming standards so appearance supports customer confidence Only dress professionally when a manager or mystery shopper is expected

Correct Answer:

Follow the store dress and grooming standards so appearance supports customer confidence

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