APMG Change Practitioner Practice Questions - APMG International Change Management Practitioner Certification (CM3) Exam

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A retail company is restructuring its supply chain. Senior leaders have approved the business case and set the vision, but middle managers are not reinforcing the change in team briefings and are reverting to old approval workflows. Which role accountability is most clearly failing?

Change manager — for not communicating the vision widely enough Sponsor — for failing to resource the change adequately Line manager — for not role-modelling and reinforcing new behaviours in daily operations Change agent — for not identifying resistance at the grassroots level

Correct Answer:

Line manager — for not role-modelling and reinforcing new behaviours in daily operations

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