Singapore GCE A-Level Project Work Practice Questions - Singapore SEAB GCE A-Level Project Work (Syllabus 8808 8839) Exam

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A Project Work group investigating hawker tray return non-compliance observes that patrons leave trays on tables despite prominent reminder posters. Using the '5 Whys' root cause analysis framework, which finding represents a root cause rather than a surface symptom?

Patrons report feeling unmotivated by visual reminder posters. Tray return stations are distant, frequently overflowing during peak hours, and lack clear directional signage. Patrons leave used crockery and food debris directly on dining tables. Cleaners take longer to clear un-returned trays during lunch rush.

Correct Answer:

Tray return stations are distant, frequently overflowing during peak hours, and lack clear directional signage.

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