APMG Change Practitioner Practice Questions - APMG International Change Management Practitioner Certification (CM3) Exam

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A healthcare trust is implementing electronic patient records. Six months after go-live, clinical staff have reverted to paper-based workarounds, patient record completeness is below target, and IT training sign-off records are lost. The change manager is asked to diagnose why the change has not been sustained. Which factor is the most likely primary cause?

The change was not properly embedded through reinforcing mechanisms such as performance metrics, workflow redesign, and management accountability The project plan did not include enough training sessions The change manager failed to identify resistant stakeholders before go-live The sponsor withdrew too early from active communication

Correct Answer:

The change was not properly embedded through reinforcing mechanisms such as performance metrics, workflow redesign, and management accountability

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