CRCR Certification Exam

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A patient with a large outstanding balance informs the collections specialist that they recently lost their job and cannot pay. What is the MOST appropriate initial action for the specialist to take?

Demand at least a partial payment immediately. Advise the patient their account will be sent to a third-party agency. Screen the patient for eligibility under the hospital's financial assistance policy. Write the account off to bad debt.

Correct Answer:

Screen the patient for eligibility under the hospital's financial assistance policy.

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