CPXP Practice Questions - CPXP Certified Patient Experience Professional Exam

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A patient experience leader is designing a new outpatient registration process. Which principle of human-centered design should guide the initial phase?

Benchmarking against competitor facilities to copy their best practices Empathizing with patients and staff by observing and understanding their actual experiences and needs Implementing the solution that leadership has already approved Starting with technology solutions and then adapting the workflow

Correct Answer:

Empathizing with patients and staff by observing and understanding their actual experiences and needs

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