APMG Change Practitioner Practice Questions - APMG International Change Management Practitioner Certification (CM3) Exam

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A large public-sector organisation is introducing a new integrated IT system that will change every department's processes, reporting lines, and job roles simultaneously. The change sponsor asks you to characterise this change so the programme board can calibrate its approach. Which type of change best describes the situation?

Developmental change, because it improves existing ways of working Transitional change, because it moves the organisation from a known current state to a defined future state Transformational change, because the full destination cannot be defined upfront and the organisation itself will be reshaped Incremental change, because the IT system can be deployed one module at a time

Correct Answer:

Transformational change, because the full destination cannot be defined upfront and the organisation itself will be reshaped

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