CGSP Practice Questions - Certified Guest Service Professional Exam

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A hotel guest complains that the air conditioning in their room is not working properly. What is the BEST first response from a guest service professional?

Tell the guest you will send maintenance when they are available Apologize sincerely, acknowledge the inconvenience, and offer to move the guest to a new room immediately Explain that the HVAC system has been having issues throughout the hotel Suggest the guest open a window to cool down while waiting

Correct Answer:

Apologize sincerely, acknowledge the inconvenience, and offer to move the guest to a new room immediately

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