CHL - Certified Healthcare Leader Exam

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A hospital's Chief Nursing Officer is leading a change from a primary nursing model to a team-based nursing approach to better handle patient surges. During the transition, significant resistance is met from senior nurses comfortable with the old system. Which principle of change management is most effective for the leader to apply in this scenario?

Ignoring the resistance and focusing only on the nurses who support the change. Involving the resisting nurses in refining the implementation process and addressing their specific concerns. Mandating the change and implementing disciplinary action for non-compliance. Immediately halting the change initiative to avoid further conflict.

Correct Answer:

Involving the resisting nurses in refining the implementation process and addressing their specific concerns.

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