ABPM Health Care Administration, Leadership & Management Practice Questions - ABPM Health Care Administration, Leadership, And Management (HALM) Subspecialty Certification Exam

A hospital adopts Lean methodology to reduce ED throughput times. Which of the following best describes 'muda'?

Variation in process output Overburden of staff or equipment Any activity that does not add value to the customer A standardized work instruction

Correct Answer:

Any activity that does not add value to the customer

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