CHL - Certified Healthcare Leader Exam

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A healthcare system is implementing a new electronic health record (EHR) system. To ensure a smooth transition and user adoption, the leadership team decides to use the ADKAR model for change management. Which of the following actions directly addresses the 'Knowledge' component of this model?

Conducting comprehensive training sessions and providing easy-to-access user guides. Communicating the benefits of the new EHR system for patient safety and efficiency. Celebrating the first department to successfully go-live with the new system. Appointing influential physicians as 'change champions' to advocate for the new system.

Correct Answer:

Conducting comprehensive training sessions and providing easy-to-access user guides.

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