HBR VMBO KB Practice Questions - Netherlands VMBO KB Horeca, Bakkerij En Recreatie Exam

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A guest informs the host that their soup is lukewarm instead of hot. What is the correct professional host response (klachtenbehandeling)?

Explain to the guest that the kitchen prepared it according to standard temperature guidelines Offer a free cup of coffee after dinner but tell the guest the soup cannot be remade Microwave the soup at the waitstation in front of the guest to save time Apologize sincerely, immediately take the soup back to the kitchen, and bring a fresh hot bowl

Correct Answer:

Apologize sincerely, immediately take the soup back to the kitchen, and bring a fresh hot bowl

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