AHLEI CGSP Practice Questions - AHLEI Certified Guest Service Professional Exam

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A guest at the front desk says their room was not cleaned. What is the BEST first response from a guest service professional?

Explain that housekeeping is short-staffed today Listen fully and acknowledge the guest's frustration before responding Tell the guest to call housekeeping directly Offer a discount immediately to end the conversation

Correct Answer:

Listen fully and acknowledge the guest's frustration before responding

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