Emerit Front Desk Agent Practice Questions - Emerit Front Desk Agent Professional Certification Exam (TCP) Exam

A guest arrives without a printed confirmation. What should the front desk agent do first?

Refuse entry until a printed confirmation is produced Search the PMS by guest name, confirmation number, or arrival date Create a new walk-in folio without checking existing bookings Tell the guest to book again online at the front desk

Correct Answer:

Search the PMS by guest name, confirmation number, or arrival date

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