Freshdesk Product Expert For Admins Practice Questions - Freshdesk Product Expert Certification For Admins (Freshworks University) Exam

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A Freshdesk admin wants a rule that automatically assigns every newly created ticket containing the word 'refund' to the Billing group. Which automation type should the admin configure?

Dispatch'r rule (ticket creation) Supervisor rule (time triggers) Observer rule (ticket updates) Scenario automation (macro)

Correct Answer:

Dispatch'r rule (ticket creation)

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