CDPMA Practice Questions - DANB Certified Dental Practice Management Administrator Exam

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A dental office receives an insurance Explanation of Benefits (EOB) showing a disallowed charge. What should the practice management administrator do first?

Write off the disallowed amount immediately Review the EOB to determine the reason for the denial Bill the patient for the full disallowed amount Resubmit the same claim without changes

Correct Answer:

Review the EOB to determine the reason for the denial

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