ServiceNow CTA Practice Questions - ServiceNow Certified Technical Architect Exam

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A customer wants to consolidate four production ServiceNow instances acquired through M&A into a single instance. The new architecture must support 12,000 fulfillers, 250,000 task records per month, and four distinct business units with different SLAs. Which architectural pattern best supports this consolidation?

A single global-scope merge of all data into the existing largest instance, then retiring the others A single consolidated instance using domain separation with business-unit hierarchies, scoped processes, and per-domain SLA definitions Four scoped applications in one instance, each replicating ITSM tables for its business unit Maintain four instances and federate reporting through Performance Analytics data sources

Correct Answer:

A single consolidated instance using domain separation with business-unit hierarchies, scoped processes, and per-domain SLA definitions

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