Haryana BSEH Senior Secondary NSQF Retail Practice Questions - Board Of School Education Haryana (BSEH) Senior Secondary Class 12 NSQF Retail (code RET 932) Exam

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A customer says, "This is the third time I've had a problem with this product." What should a Class 12 retail associate do first?

Argue that the product is fine and the customer is misusing it Listen fully, acknowledge the repeated issue, and gather clear facts before proposing a solution Ignore the history and only process a new sale Tell the customer to post a negative review so management will notice

Correct Answer:

Listen fully, acknowledge the repeated issue, and gather clear facts before proposing a solution

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