Postal Exam 474 Practice Questions - USPS Postal Exam 474 - Virtual Entry Assessment For City Carrier (Mail Carrier) Exam

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A customer on your route stops you to angrily complain that a package marked 'Delivered' yesterday is missing. The tone becomes hostile. What is the MOST appropriate response?

Tell them firmly that you are not responsible and they should call 1-800-ASK-USPS Listen calmly, apologize for the trouble, note the address and tracking, and tell them you will report it to your supervisor for a service ticket Promise that you will personally find the package and bring it back tonight Walk away and continue the route to avoid further confrontation

Correct Answer:

Listen calmly, apologize for the trouble, note the address and tracking, and tell them you will report it to your supervisor for a service ticket

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