ACSR Practice Questions - ACSR Accredited Customer Service Representative Exam

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A customer leaves a voicemail at 4:50 PM Friday asking to add a new car to her auto policy effective Monday. The CSR is leaving for the day. What is the BEST action?

Wait until Monday to return the call since the effective date is Monday Return the call before leaving Friday or send a confirmation that you received the message and will bind coverage Monday morning Add the vehicle now without speaking with the insured to ensure coverage Email the underwriter and let them contact the insured

Correct Answer:

Return the call before leaving Friday or send a confirmation that you received the message and will bind coverage Monday morning

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