ASE P1 Medium-Heavy Truck Parts Specialist Practice Questions - ASE P1 - Medium-Heavy Truck Parts Specialist Certification Exam

A customer is upset that a part shipped yesterday was wrong. What is the MOST professional way to handle the call?

Blame the technician for giving bad information Acknowledge the problem, confirm the correct application, and arrange the right part and return Tell the customer all sales are final Put the customer on a long hold until a manager is free

Correct Answer:

Acknowledge the problem, confirm the correct application, and arrange the right part and return

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