Haryana BSEH Senior Secondary NSQF Retail Practice Questions - Board Of School Education Haryana (BSEH) Senior Secondary Class 12 NSQF Retail (code RET 932) Exam

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A customer demands a full cash refund for an opened perishable item outside the stated return window. What is the most professional next step?

Agree immediately even if policy forbids it and no manager is available Refuse rudely and walk away Explain the policy calmly, explore allowed options, and escalate if an exception may apply Blame the cashier who sold the item

Correct Answer:

Explain the policy calmly, explore allowed options, and escalate if an exception may apply

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