CRSA RSA Exam Practice Questions - Certified Retail Sales Associate (CRSA RSA) Exam

A customer compliments one associate and criticizes another in the same conversation. The professional response is to:

Accept the compliment gracefully, listen to the concern, and involve a supervisor if needed without blaming coworkers publicly Defend your teammate loudly in front of the customer Join the criticism to bond with the customer Ignore the customer and walk away

Correct Answer:

Accept the compliment gracefully, listen to the concern, and involve a supervisor if needed without blaming coworkers publicly

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