ACSR Practice Questions - ACSR Accredited Customer Service Representative Exam

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A customer calls the agency upset because a claim adjuster has not returned her call. As the CSR, what is the BEST first response?

Tell the customer she will need to keep trying the adjuster directly Acknowledge her frustration, gather the claim details, and offer to follow up with the adjuster Transfer the call back to the carrier's claims line Promise to override the adjuster's decision on the claim

Correct Answer:

Acknowledge her frustration, gather the claim details, and offer to follow up with the adjuster

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