USPS Postal Exam 477 Practice Questions - USPS Postal Exam 477 - Virtual Entry Assessment For Customer Service Clerk (Sales Services Distribution Associate) Exam

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A customer at the retail counter is loudly demanding a refund for postage on a package she dropped off three days ago, claiming it never arrived. Tracking shows the package was delivered yesterday. What is the best response?

Tell her she is wrong and that the package was delivered, then call the next customer Apologize, share the delivery scan information from tracking, and explain how she can file a missing-mail search request if she still believes there is a problem Refund the postage immediately to keep the line moving Tell her you cannot help and that she needs to contact the recipient herself

Correct Answer:

Apologize, share the delivery scan information from tracking, and explain how she can file a missing-mail search request if she still believes there is a problem

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