Troubleshooting Microsoft Teams (MS-740)

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A company subscribes to Microsoft 365. All users have Windows 10 devices with Microsoft Teams installed on them. A user reports the following issues: - While screen sharing, the user loses connection to Teams. - The Microsoft Teams app occasionally freezes and restarts itself. What should you do? ""You need to inspect the relevant logs to troubleshoot the issues.

From Event Viewer, open the Windows log and filter the log for the keyword MS Teams. From the Microsoft Teams app, select Ctrl+Alt+Shift+1. Open the log files in the %Userprofile%\Downloads\folder. Right-click the Microsoft Teams icons in the application tray and select Get logs. Open Logs.txt in the %Appdata%\Microsoft\Teams\folder. From the Microsoft Teams app, select CTRL+G. Open the ETL files in the %Appdata%\Microsoft\Teams\folder.

Correct Answer:

From the Microsoft Teams app, select Ctrl+Alt+Shift+1. Open the log files in the %Userprofile%\Downloads\folder.

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