IAED ETC Practice Questions - IAED Emergency Telecommunicator Course (ETC) Certification Exam

Access More Questions

A caller reports a residential fire but is too panicked to give a coherent address. What is the IAED-recommended technique for managing this caller?

Repetitive Persistence — calmly ask the same questions in the same tone until the caller answers Threaten to disconnect the call if the caller does not focus Transfer the call to a supervisor before gathering any information Hang up and call the caller back on a different line

Correct Answer:

Repetitive Persistence — calmly ask the same questions in the same tone until the caller answers

Access more questions from this quiz

Continue to IAED ETC Practice Questions - IAED Emergency Telecommunicator Course (ETC) Certification Exam for more practice questions and the full quiz experience.

Access More Questions