BCS Foundation Certificate In Organisational Behaviour Practice Questions - BCS Foundation Certificate In Organisational Behaviour Exam

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A business analyst proposes a new CRM system without updating staff skills or role definitions. Using Leavitt's Diamond, what is the most likely outcome?

The technology change will succeed independently of people and structure Performance will suffer because people and structure were not realigned Only the task variable will need later adjustment Structure will automatically adapt to the new technology

Correct Answer:

Performance will suffer because people and structure were not realigned

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