CritiCall Dispatcher Practice Questions - CritiCall Public Safety Dispatcher Pre-Employment Test Exam

A 911 caller is hysterical and unable to provide an address. What is the dispatcher's FIRST priority?

Hang up and wait for them to call back Calm the caller to obtain a location, while using ANI/ALI to confirm the address Dispatch an officer to the call center Transfer the call to fire

Correct Answer:

Calm the caller to obtain a location, while using ANI/ALI to confirm the address

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