AIC-M Practice Questions - AIC-M Associate In Claims-Management Exam

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A new claims supervisor inherits a unit with high cycle time and rising customer complaints. Which is the best first managerial action?

Rewrite every adjuster's job description before reviewing files Diagnose root causes by sampling open files and reviewing performance metrics Move all calls to an outside vendor to reduce internal load Announce a stretch productivity goal to motivate the team

Correct Answer:

Diagnose root causes by sampling open files and reviewing performance metrics

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