USPS Postal Exam 477 Practice Questions - USPS Postal Exam 477 - Virtual Entry Assessment For Customer Service Clerk (Sales Services Distribution Associate) Exam

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A customer becomes verbally hostile at the counter, raising his voice and using profanity because the wait was long. Other customers are visibly uncomfortable. Your best response is:

Match his tone and tell him to leave Stay calm, acknowledge the wait, ask him to lower his voice, and call your supervisor if the behavior continues Walk away from the counter until he calms down Refuse to serve him and shut your window without explanation

Correct Answer:

Stay calm, acknowledge the wait, ask him to lower his voice, and call your supervisor if the behavior continues

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